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FAQs

The Answers You’ve Been Needing

What if the power goes out, will my alarm still work?

Ring Alarm has a battery backup system in case of a power outage. Even if the internet goes down at home, your property will still be covered by cellular backup.

Is a Ring Protect Plan required to use my Ring products?

No. Your Ring products provide their standard features (instant alerts, live view, two way talk, and so on) without any subscription. Ring Protect Plans simply offer additional features for those who want them.

Can I try Ring Protect before I subscribe?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

What happens when I add a new Ring device?

With Ring Protect Plus, all Ring devices at one address are covered automatically. If you’re currently using Ring Protect Basic and want your new device covered, you can add another Basic subscription, or upgrade to Ring Protect Plus.

I have a Ring Alarm system. Which Ring Protect Plan is best for me?

We recommend subscribing to Ring Protect Plus, as it provides professional monitoring for your Ring Alarm system.

I have Ring products at more than one address. Does one Ring Protect Plus subscription cover them all?

No. You’ll need to subscribe to a separate Ring Protect Plus plan for each address you want to cover.

Can I use multiple phones or tablets with my Ring products without Ring Protect?

Yes. Every Ring product can be monitored and managed by an unlimited number of mobile phones, tablets, and PCs.